versaSRS Help & Service Desk - ITSM/ITIL 5.0

versaSRS Help & Service Desk - ITSM/ITIL 5.0

Developer's description
Published by VersaDev on 13 Oct 2014

"100% Browser Based Help Desk System"

versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...
  • Size

    13.33 MB
  • License

  • OS

  • Updated

    13 Oct 2014
  • Downloads

    551 (1 last week)

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versaSRS Help & Service Desk - ITSM/ITIL Antivirus Report
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