"Jitbit SaaS Help Desk Software"
Jitbit SaaS Help Desk is a support system that is deployed over the internet as a web app. Create support tickets, track progress on outstanding tickets, see how tickets have been resolved and more. Multi-lingual interface. Allows for files to be attached to submitted tickets. Check the tickets, review the knowledge base of previous answers to help users and reduce the number of support tickets generated by customers, view reports and access the administrative options. Individual tickets are marked clearly when they have been updated and also when the ticket is considered new on the system. The layout is very clean and easy to view without getting confused at all. Very affordable package for businesses.
Jitbit SaaS Help Desk Key Features:
- Ticket-based support system
- Web app for users and support staff to use
- Good, clean layout
- View latest tickets and updates
- See management reports
- Enter admin section to make control changes
Jitbit SaaS Help Desk is a very affordable help desk package from Jitbit who also offer a good CRM package too.
What's new in this version: Performance improvements, email customization, Danish language, email improvements, improved IE6 support etc.