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Queuing Model Excel 30

Queuing Model Excel 30

  • Size:

    293.59 KB

  • License:

    Demo

  • OS:

    Windows, Other

  • Price:

    $69.00 - Buy full version

  • Date updated:

    10 Sep 2011

  • Downloads:

    357 (1 last week)

Publisher's description

"Optimize service staff to minimize costs."
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

Requirements: Microsoft Excel

What's new in this version: Evaluation Mode with Excel 2007 and Excel 97-2003 versions.

Antivirus information

Download3K has downloaded and tested Queuing Model Excel on 17 Sep 2011 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results:

  • Bitdefender:

    Clean

  • NOD 32:

    Clean

  • Avira:

    Clean

  • Kaspersky:

    Clean
Queuing Model Excel Antivirus Report
Complete antivirus report

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