ErlangXLS 1.0

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File details
Antivirus report
"Call Center Planning with Erlang"
Published by CC-Logic on 25 May 2009
Publisher support
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.

  • Size:

    267.83 KB

  • License:

    Freeware

  • OS:

    Windows

  • Price:

    $0

  • Updated:

    25 May 2009

  • Downloads:

    79 (0 last week)

Antivirus information

Download3K has downloaded and tested ErlangXLS on 21 May 2012 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results:

  • Bitdefender:

    Clean

  • NOD 32:

    Clean

  • Avira:

    Clean

  • Kaspersky:

    Clean
ErlangXLS Antivirus Report
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