Request Tracker 3.1
| Details |
View: screenshot
Size: 4.70 MB
License: Shareware
OS: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vi
Price: $149
Publisher: CyberNiche Software
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Date added: 6/18/2005
Date updated: 5/18/2007
Total Downloads: 197
Downloads - Last Week: 1
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Request Tracker 3.1 Publisher's description
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.
Requirements: Windows 95 or higher, 10 Mb disk space
What's new in this version: There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
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| Antivirus information |
| Download3K has downloaded and tested Request Tracker on 23 Jul 2007 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results: |
| Bitdefender: |
Clean |
| NOD 32: |
Clean |
| Kaspersky: |
Clean |
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| Complete antivirus report |
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