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eBenefits Direct Leaves VoIP for InsideSales.com Hosted Dialer Technology
Online health insurance provider switches away from a competitors VoIP dialer solution in favor of higher voice quality solution from InsideSales.com.
November 29, 2007 Provo, Utah Voice over IP (VoIP) has been touted as the new technology destined to change the telecom industry, but one company has opted to move away because of low voice quality. eBenefits Direct is a leading online provider of health, dental, life, and disability insurance for such insurance carriers as United, Aetna, Aflac, and Humana.
We invested heavily in a hosted VoIP dialer solution, says Don Pinansky, and it sounded like a bad cell phone connection. We had all kinds of problems and were very unhappy. All of our business is done over the phone and through the internet so the most important thing for us is to talk clearly to our prospects and customers. We moved to InsideSales.com, their power dialer has been flawless.
Don continues, We went back to manual dialing for a while and then opted to move to InsideSales.com because of the unique approach they take that uses real phone lines instead of VoIP. Dialing manually we couldnt make enough dials to ensure we contacted our leads. The InsideSales.com system increased dials well over 100% and is the only one fully integrated into a hosted CRM solution that manages all of our data. Developing our own database would have cost a fortune. Their solution is fast becoming the leading hosted dialer and CRM solution for the needs of insurance providers like us.
InsideSales.com uses a patent-pending web-based dialing technology that actually calls the sales rep first, then calls the prospect and bridges the two together. All that is required is a phone with a direct-dial number, an internet connection, and a computer.
Our reps just love it because they sit there and it does most of the background work for them, Don goes on, each rep is making between 200 and 300 calls per day and they can leave a voicemail or email with the click of a single button. It lets them focus more on the needs of the customer.
Ebenefitsdirect, Inc. has developed technology and techniques that allow insurance information to be gathered and quoted almost immediately, often getting approvals while customers are still on the phone.
Making contact with prospective customers was their biggest concern, says Ken Krogue, President of InsideSales.com, we offer tools that ensure the highest levels of contact and qualification ratios in the industry. We know that someone who is shopping for insurance on the internet wants their information in seconds and minutes, not hours or days. Our lead response management and auto dialer technology puts eBenefits Direct far ahead of their competition.
Press Contact:
Ken Krogue
InsideSales.com.
34 East 1700 South,
Novell Building A, Suite 112
Provo, Utah 84606
1-801-853-4070
About Ebenefitsdirect, Inc. -- www.eBenefitsDirect.com
eBenefits Direct, Inc. (Trading Symbol OTC:EBFD) is a nationwide leader in the direct marketing and distribution of a wide range of health and life insurance products to individuals, families and groups. eBenefits Direct, Inc. has revolutionized the way health and life insurance has historically been sold. eBenefits Direct, Inc.'s approach is through many mass distribution areas such as call centers, the internet and massive lead generation programs. eBenefits Direct is a fast growing direct response marketing organization and Technology Company. By utilization of its many call centers across the country it enables an individual to efficiently purchase health and life insurance as well as medical and discount service programs.
About InsideSales.com
InsideSales.com is a leading provider of Lead Management solutions. The InsideSales.com solution provides tools to help companies manage leads generated through web sites and other marketing initiatives, and to enhance and optimize their lead response strategies. These tools include mixed-media web form callback, automatic dialers, outbound dialers, power dialers, inbound call routing systems, voice broadcasting, and automated mixed-media drip campaign solutions. All of these tools are hosted and provided on-demand. 300 companies worldwide, including Omniture, Franklin Covey, Whisper Creek Log Homes, and Prosper Learning, Inc., use InsideSales.coms solutions. For more information, visit http://www.InsideSales.com.
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Company: InsideSales.com
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