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Version 10 of PF HelpDesk with Ticket History and FAQ

kalmstrom.com Outlook Solutions has released a new version of their flagship product for issue tracking and user support. All the new features of Public Folder HelpDesk for Outlook V10 will make this application even more useful for old and new costumers around the globe.

With Public Folder HelpDesk for Outlook V10 support cases are handled inside Outlook. The information is shared via a Microsoft Exchange server, but nothing must be installed on the Exchange server itself. An Access or SQL database is used for storage of data for statistics. For business intelligence purposes the data can be analyzed with a powerful, integrated reporting tool, and a click saves the helpdesk ticket to a knowledge base article or an Outlook task. In spite of the name Public Folder HelpDesk for Outlook can also be installed in a shared mailbox.

Among the new features i Public Folder Helpdesk for Outlook V10 is the possibility save sent and received e-mails chronologically in the ticket body and/or in subfolders. The ticket can also be printed with all its ticket history. Other useful new features are that predefined standard answers created in WYSIWYG editor can be inserted in the ticket in an easy way and that data in custom fields (introduced by the users)can be saved to the database.

The Public Folder Helpdesk for Outlook tickets have few mandatory fields, and much of the information is selected from dropdowns to eliminate the risk for errors. The data from the tickets can then be examined in the powerful integrated statistics tool OLAP Reporting Tool for Excel. With this tool, managers can create and generate reports and graphs that will give the information needed to constantly adapt and improve services.

The language of Public Folder HelpDesk for Outlook is selected during installation. 15 European languages are supported. At the kalmstrom.com website there are several video demonstrations of installation, settings and features, as well as an extensive, downloadable manual in Word format and a Power Point presentation.

The fully functional version of Public
Folder HelpDesk for Outlook V10 can be freely downloaded from the kalmstrom.com website and evaluated for 30 days without any obligations.

kalmstrom.com Outlook Solutions is the brand for software from the Swedish company Tallstugan. kalmstrom.com Outlook Solutions offers add-ons for Microsoft Outlook and Excel where SharePoint or Exchange is used for storage and sharing. They are all easy to install and utilize and have extensive documentation.