Version 10 of PF HelpDesk with Ticket History and FAQ

Search downloads:

Home

Latest press releases

kalmstrom.com Outlook Solutions has released a new version of their flagship product for issue tracking and user support. All the new features of Public Folder HelpDesk for Outlook V10 will make this application even more useful for old and new costumers around the globe.

With Public Folder HelpDesk for Outlook V10 support cases are handled inside Outlook. The information is shared via a Microsoft Exchange server, but nothing must be installed on the Exchange server itself. An Access or SQL database is used for storage of data for statistics. For business intelligence purposes the data can be analyzed with a powerful, integrated reporting tool, and a click saves the helpdesk ticket to a knowledge base article or an Outlook task. In spite of the name Public Folder HelpDesk for Outlook can also be installed in a shared mailbox.

Among the new features i Public Folder Helpdesk for Outlook V10 is the possibility save sent and received e-mails chronologically in the ticket body and/or in subfolders. The ticket can also be printed with all its ticket history. Other useful new features are that predefined standard answers created in WYSIWYG editor can be inserted in the ticket in an easy way and that data in custom fields (introduced by the users)can be saved to the database.

The Public Folder Helpdesk for Outlook tickets have few mandatory fields, and much of the information is selected from dropdowns to eliminate the risk for errors. The data from the tickets can then be examined in the powerful integrated statistics tool OLAP Reporting Tool for Excel. With this tool, managers can create and generate reports and graphs that will give the information needed to constantly adapt and improve services.

The language of Public Folder HelpDesk for Outlook is selected during installation. 15 European languages are supported. At the kalmstrom.com website there are several video demonstrations of installation, settings and features, as well as an extensive, downloadable manual in Word format and a Power Point presentation.

The fully functional version of Public
Folder HelpDesk for Outlook V10 can be freely downloaded from the kalmstrom.com website and evaluated for 30 days without any obligations.

kalmstrom.com Outlook Solutions is the brand for software from the Swedish company Tallstugan. kalmstrom.com Outlook Solutions offers add-ons for Microsoft Outlook and Excel where SharePoint or Exchange is used for storage and sharing. They are all easy to install and utilize and have extensive documentation.

Company: kalmstrom.com Outlook Solutions

Related downloads

	History Cleaner- Free Version 1.0 History Cleaner is an internet/file eraser		1007
	Trouble Ticket Tracker 2.0 Enterprise Issues Tracking Software		66
	Main Event Ticket Guide 4 Get Free Concert Tickets & Backstage Passes		189
	Help Desk Ticket Support Software v 2.0 This is very powerful ticket support system		73
	LBE Web Helpdesk 4.0.131 Helpdesk software operated from a web browser		241
	DNA Helpdesk 2.8 NetSupport DNA Helpdesk		234
	ieSupportManager Helpdesk 2.05 Help Desk - Support Desk Software System		162
	Zeta Helpdesk 1.0 Organization software for Windows and Web.		118
	FastRequest HelpDesk 7.12 HelpDesk Software		146
	IT Manager Helpdesk 2.0 manage change and growth in IT.		171

Related press releases

Version 10 of PF HelpDesk with Ticket History and FAQ [2009-02-06 14:40:31]
kalmstrom.com Outlook Solutions has released a new version of their flagship product for issue tracking and user support. All the new features of Public Folder HelpDesk for Outlook V10 will make this ...

Smart Vision - A Ticket Alert System for Vision Helpdesk!! [2009-02-07 22:27:26]
"Maintaining SLA (Service Level Agreement) is an important task for any organization" said Company HR. Preeti Sharma. She said, "Smart Vision is right tool that provides ticket alerts in real time whi...

E-mail Threading With Auto-Notifications In New PF HelpDesk [2009-09-27 08:09:13]
When you create helpdesk tickets from e-mails you don't want every e-mail to be a new ticket, right? If they concern the same case it is better to have the following e-mails saved to the first ticket....

Easier Caller Service With Version 10.1 of PF HelpDesk [2009-05-20 12:49:16]
kalmstrom.com Business Solutions has released a new version of their flagship product for issue tracking and user support. All the new features of Public Folder HelpDesk V10.1 will make this applicati...

Groundbreaking Vision Helpdesk 2.0 Stable Version Released!! [2009-08-07 06:14:57]
Today, TheVisionWorld.com released Vision Helpdesk 2.0 stable version, According to the company the major new updates with second version are -- Ajax Based -- Lightning Speed User Interface True S...

HelpDesk OSP V2 Features E-mail Threading [2009-08-27 11:17:11]
kalmstrom.com Business Solutions has released a major update of the popular helpdesk solution that combines Microsoft Outlook and SharePoint or Office Live. Version 2.0 has a much awaited function for...

Vision Helpdesk Launches Migration Tool [2008-09-10 23:51:16]
TheVisionWorld.com, a helpdesk software provider, today announced a new feature -- "Migration Tool". The company claims that Vision is an extensive web-based help desk software that allows organizatio...

WHMCS Billing System & Vision Helpdesk Integration. [2008-07-28 02:14:11]
Vision helpdesk (thevisionworld.com), a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and further allows...

Ping! Zine Partners with TheVisionWorld.com [2008-10-15 01:01:10]
Ping! Zine, the leading web hosting magazine publisher, today announced their new partnership with TheVisionWorld.com. With this partnership Ping! Zine will now offer “Free Vision Helpdesk Annual Li...

New application makes your SharePoint site an excellent tool for issue tracking ... [2008-05-15 09:43:53]
kalmstrom.com Outlook Solutions has released the beta version of a helpdesk solution that combines Microsoft Outlook and SharePoint into a software for the future. HelpDesk for Outlook and SharePoi...

Aloaha PDF Saver

The Aloaha PDF Saver allows you to fill in PDF Forms and save them to disk. A OCX Version inclusive sample source code of the PDF Saver is also included. You can also retrieve the Form Data as an XML File to archive it in your database.

Cute Reminder Standard Edition

Create non-annoying reminders and manage desktop notes with just one or two mouse clicks. The program supports schedule, history, skins, audio files (mp3, wma), printing and more. Elaborate nice interface provides comfort at your workplace.

MyPendrive

MyPendrive enables extended autorun functions for USB drives, like starting portable apps directly at drive connection. Version 2.0 offers enhanced backup functions and allows you to easily customize the drive label, icon and autostart menus.

Sasfead Sudoku

Sasfead Sudoku Lite is a free sudoku game with a very nice design. Some funktions is unavailable in this version (Sasfead Sudoku Lite). If you want to have access to all the funktions you must buy the full version.

AceErase File Shredder- Free

Secure file shredder with unlimited use of the zero wipe (1 pass) shredding algorithm to erase your files. Has easy drag & drop, quick installer/uninstaller, comprehensive help, & free updates until the next major version release. Portable capable!

Belkasoft Universal IM History Extractor Pro

Lost in your Internet Messenger history? Not a problem any more! Belkasoft Universal IM History Extractor Pro allows you to extract your IM history into such formats as plain text, HTML and XML.

LSN Password Safe

High security password manager + AntiKeyLogger + virtual keyboard + CAPTCHA. Easy to use and free. You can create as many fields per entry as you need. File protection and data theft prevention. Portable version.