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Trend Micro™ is the First Contact Center in Philippines to Achieve Certification to the COPC-2000® Standard

Customer Operations Performance Center Inc. (COPC) announces the certification of TrendLabs Philippines Support Center to the COPC-2000® Standard. Trend Micro™ is the first anti-virus software vendor to receive this worldwide recognition.

Amherst, NY January 30, 2004 -- Customer Operations Performance Center Inc. (COPC) announces the certification of TrendLabs Philippines Support Center to the COPC-2000® Standard. Trend Micro™ is the first anti-virus software vendor to receive this worldwide recognition.

COPC-2000® Standard certification requires adherence to comprehensive contact center operation performance guidelines that establish minimum operational requirements in critical function areas of the industry. Trend Micro achieved certification after an extensive audit determined their TrendLabs Philippines Support Center was in compliance with the COPC-2000® Standard. Attainment of the COPC-2000® Standard recognizes the effectiveness, quality, and integrity of Trend Micro TrendLabs based on a stringent set of international performance standards that represents the best practices in the contact center industry.

COPC-2000® Standard is a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations ensuring Contact Center Excellence worldwide. The COPC-2000® Standard is the first and only certification process designed specifically for the needs of the Contact Center space, as opposed to standards developed for the manufacturing sector.

"With the COPC-2000® Standard certification, Trend Micro continues its commitment to apply global support service industry benchmarks and best practices for the benefit of our customers," said Steve Chang, Chief Executive Officer of Trend Micro.