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TechCall Launches Unlimited Live Tech Support Service for Low Monthly Fee
TechCall, a Washington, DC Metro area computer services company has partnered with Cloverlick Interactive to offer a new service that will provide unlimited technical support by phone and web chat for as low as $10 per month per end user.
TechCall has released a new service to provide unlimited technical support by phone and web chat for between $10 and $25 per month per end user.
The new service is being offered as TechCall Live Support (Powered by quiXsupport).
The service is very flexible and highly scalable. It can be used by organizations as small as a single home office user all the way up to a large enterprise.
"Even those organizations that have a strong computer staff can benefit from TechCall Live Support," said TechCall President Colin Chapman. "Too often, IT staffs are overworked and spend their scarce, valuable time on tasks that could be handled faster, more efficiently and less expensively by TechCall Live Support."
TechCall Live Support will have engineers on duty from 7:00 A.M. to 10:00 P.M. (EST) Monday through Friday and from 9:00 A.M. until 5:00 P.M. (EST) Saturday. After support hours, TechCall Live Support users will be able to page an on-call engineer for support.
TechCall Live Support engineers will provide Level I support service on any of the following areas to users of the service.
-Computers
-Servers
-Networks
-Wireless Systems
-IT operations
-Printers
-Print Servers
-Copiers
-General Peripherals
-File Servers
-File Systems
-Domain controllers
-Document Storage
-Software
-Applications
-Operating Systems
-Software Development
-Telephones
-Telephone Systems
-Voice Connectivity
-Data Connectivity
-e-mail
-e-mail Servers
-Web Servers
-Hosting
"We couldn't be more excited about what our partnership with Cloverlick Interactive and their CEO GC Hutson means for our current and future clients as well as for TechCall," said Chapman.
"TechCall is completely focused on helping businesses save money on their computer systems and networks," said Chapman. "With TechCall Live Support, we are delivering a solution that takes those savings to a whole new level."
Under this program, Level I support is considered any issue that can be addressed by phone or web chat and does not require dispatching an on-site engineer. TechCall Live Support users in need of on site-support will be able to have an engineer dispatched to their location through the Live Support service for an additional fee.
"Regardless of whether an issue is major or minor; easy to fix or hard to solve, TechCall Live Support gives our clients virtually instant access to the help they need," Chapman added. "The low, fixed monthly price we are offering this service at is a huge cost savings over traditional on-site support contracts. The near instant response time also means increased employee productivity."
Company: TECHCALL, LLC
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