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Singlestep Technologies announces the availability of their Unity 2.0 IT Process Automation and Information Management software featuring executive dashboard and reporting capabilities

Singlestep Technologies, an IBM Autonomic Computing business partner, announces the release of Singlestep Unity™ 2.0, its Adaptive, IT Process Automation and Information Management software. Unity 2.0 adds advanced dashboard and reporting modules to give IT executives and service providers better visibility and control of their network information.

SEATTLE, WA June 14, 2004 -– Singlestep Technologies today announced the release of Singlestep Unity™ 2.0, its Adaptive, IT Process Automation and Information Management software. Unity 2.0 adds advanced dashboard and reporting modules to give IT executives and service providers better visibility and control of their network information.

The Unity Dashboard Toolkit is a set of-easy-to use tools which allows users to quickly build real-time views of any collection or combination of monitored network components. Any critical business service can be reflected in a Unity Dashboard even if the servers, firewalls, and other network components that comprise that service are all monitored by different tools. Unity Dashboards give employees instant visibility to the key information they need to do their jobs efficiently, whether it is high-level dashboards for executives, or device- or event- level views for the network engineer.

Viewpoint is a Web-based reporting module that gives users historical and trending reports based on Unity's integrated store of network data. Viewpoint's reports highlight emerging network trends and patterns, help determine IT support costs, monitor service availability, and NOC operating performance, among others. Viewpoint’s detailed reporting capabilities give executives critical information to defend their budgets and identify the best areas to invest for future IT projects that help create a successful business-oriented network.

"We chose Unity [2.0 to help immediately improve performance and tactical services … and make more informed strategic decisions about network investments. We are also excited about the ability to provide new views into how well IT service is being delivered through dashboards and in-depth reporting."
Vic Kellan, President, LAN Solutions

"For the last year we have been helping companies solve their operational pain of having too many systems and too much information to manage effectively and efficiently," said Chris Noble, CEO of Singlestep Technologies. "With Unity 2.0, we now help solve a customer’s strategic pain by giving them the ability to see and control the information to make the right strategic decisions about their business."

Singlestep Unity 2.0 is designed to speed the advancement of an organization's network intelligence. Unity is able to integrate and normalize data from a wider array of custom, off the shelf and open-source monitoring tools, and with Dashboards and Viewpoint, makes it easier to use that data to identify and automate critical IT processes and run networks more efficiently to support the business.

Here are some of the features and benefits Unity 2.0 offers:

Features
• Unity Dashboards for real time network views
• Unity Viewpoint Reporting for trending and historical analysis
• Efficient agent-less integration of existing network management data sources
• Increased performance resulting in the ability to handle twice the number of events as Unity 1.0
• Rapid process automation with visual policy building tools
• Additional standard policies

Benefits
• Real time views of network performance
• Integrated reporting information for strategic planning
• Faster reduction of mean time to repair (MTTR) alarms
• Normalized event data store for use in reporting, ROI analysis, TCO analysis
• Greater value from your existing network management systems
• A more flexible, adaptable network for keeping up with changing business demands

Enterprise customers such as Alaska Airlines, Speakeasy, and Sybase are embracing Singlestep Unity. These customers and more have realized the full potential of Unity and have enhanced their networks value and efficiency. In addition, partnership support from IBM (Singlestep is an Autonomic Business Partner), HP, Ipswitch and others are helping to extend Singlestep’s reach into enterprises, service providers and mid-size businesses throughout the country.