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Protouch wins Retail Week Technology Award 2009
July 2009 - Protouch has won their second award for its self service Kiddicare kiosks at the Retail Week Technology Award 2009.
The awards ceremony saw the touch screen and kiosks manufacturer won the EPoS Initiative Award alongside Kiddicare and K3. Kiddicare also took home The BT Multichannel Integration Award which the kiosks played an integral role in.
“From the moment we installed the kiosks we immediately achieved 50 per cent self service. The kiosks have opened up exciting growth opportunities to us”, said Scott-Weaverswright of Kiddicare.
The winners were announced at the prestigious London Hilton, on Park Lane on June 16, 2009 where the trio won the EPoS Initiative award for successfully introducing self-service order and payment kiosks to the Kiddicare superstore. Now more than 50 per cent of Kiddicare’s customers use the kiosks, and as well as improving service, they have increased shopper spend.
Joanna Perry the Technology & Special Features Editor for Retail week said about the awards, “Retailers and technology suppliers came together to celebrate the industry’s achievements in the past year; between them they have shown how technology can be used for maximum impact across all operational areas of a retail business. While cash for IT investment is harder to come by, the winning implementations and projects have shown how the return can be both quick and substantial when new systems are closely linked to business needs”.
The self service kiosk was created using Protouch’s Xen X5 model, complete with a 19” touch screen, Verifone Secura, chip and pin unit and an 80mm receipt printer, with each kiosk finished with cool, individual branded covered laminate.
The software was produced by K3, who partnered Protouch in the Kiddicare Solution.
Each of the kiosks gives information on product availability, and enables the customer to order and pay for their goods and arrange for collection and delivery there and then.
The kiosks also provide additional information on related items and promotions, and a great help to staff when a product is not in-store as they can show customers alternative items via the kiosk.
For more information please contact: Amanda Wallace at a.wallace@protouch.co.uk.
Notes to the editor
At Protouch we’re all about touch screens; every piece of hardware we sell or rent has one. In fact we’re touch screen people pure and simple. We roll out touch screen kiosks, monitors & PCs, EPoS systems and large format digital signage across all industries and each one can be specially made to a brief. We think it’s this dedication that’s made us the no.1 supplier of touch screens and kiosks in the UK, because we don’t just sell, we evolve.
Every product and service we offer is there to provide our customers and the industry with the right solution at the right time. We can do everything from in store payment, ordering, product look up, receipt / ticket printing, RFID, Bluetooth, branding and much more.
Our products have optimised the sales and services of clients such as Specsavers, Sports World, Ikea and Kiddicare and currently we are trialling kiosks for several other high profile companies which will lead to further substantial roll outs.
In 2008 we won ‘EPoS innovation of the year’ for our revolutionary in store kiosk solution at the Retail Systems Awards 2008; were awarded ISO 9001 certification in recognition of our high standard of Quality Management Systems and relocated our manufacturing site and offices to a purpose built 22 000ft² facility in Camberley, Surrey.
For more information visit: http://www.protouch.co.uk
Company: Protouch
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