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ProcessWorx Releases Tactical CMDB Software to Support ITIL Based Process Improvement

FOR IMMEDIATE RELEASE

ProcessWorx Releases Tactical CMDB Software to Support ITIL Based Process Improvement

ProcessWorx LLC announces the release of the ProcessWorx Configuration Management Database (CMDB) to help IT organizations improve the reliability, performance and cost efficiency of IT service provision.

ProcessWorx LLC (www.processworx.com), a software development company specializing in IT productivity tools, announced today the release of the ProcessWorx CMDB, which includes a repository for IT services, configuration Items (CI) and associated relationships and attributes. Coupled with a standard IT Configuration Management (CM) policy, process and supporting procedures (templates provided), the ProcessWorx CMDB can help organizations improve the reliability, performance and cost efficiency of IT service provision.

Configuration Management databases represent the future in IT Service Management (ITSM), enabling organizations to baseline configurations, audit user activity, and integrate core IT operational processes. Based on the ITIL framework, the ProcessWorx CMDB provides a tactical, cost-effective alternative to other CMDB software applications, functioning as a central CMDB repository and providing the foundation for a federated CMDB strategy. The ProcessWorx CMDB also allows IT organizations to promote ITIL awareness, demonstrate legislative compliance, improve service availability, establish accountability and enhance staff productivity.

More information on CMDBs, inherent benefits and implementation considerations can be found on the ProcessWorx website at http://www.processworx.com/products/ITSM/cmdb_info.htm.

About ProcessWorx LLC - ProcessWorx actively develops software toolkits based on a variety of best practice IT frameworks and methodologies. The ProcessWorx ITSM Toolkit and ITSM Excellerator products have been licensed by over 250 organizations in more than 25 countries. ProcessWorx is a privately held company and headquartered in Milwaukee, W. For more information, visit http://www.processworx.com.