|
Office Supplies Company Aims for 6-month ROI on CRM.
Independent UK office supplies specialist, OWA Group Limited, has struck a deal to integrate Achiever Software's CRM software with its existing ecommerce and backoffice systems. The deal that should see OWA recoup its software investment in around six months.
Office Supplies Company Aims for 6-month ROI on CRM. Adds flexible CRM solution to backoffice system.
Birmingham, England August, 2003 - Independent office supplies specialist, OWA Group Limited, has struck a deal to integrate Achiever Software's flexible CRM (Customer Relationship Management) software with its existing ecommerce and backoffice systems. In a deal that should see OWA recoup its software investment in around six months, Achiever will provide the office supplier with a CRM front-end to its Exchequer accounting and business software, including full telephony and workflow across OWA's three sites in the UK and Ireland.
OWA's 18 sales and customer support staff will use Achiever Enterprise for day-to-day customer contact. Inbound calls are automatically routed to the appropriate person within the organisation, whether in OWA's Lowestoft HQ, the design office or the company's office in Ireland. Customer details are displayed automatically and can be passed, with calls, to other personnel. Drill-down into customer accounts will be fully implemented, and the built-in workflow module will allow for queries and exceptions to be managed efficiently.
According to Bob Taylor, Managing Director of OWA, Achiever's flexible approach will provide maximum payback for the office supplier. "Achiever offered us a flexible, integrated solution that is more than just CRM," said Taylor. "The company's professional approach and product vision has given us the confidence to make this significant investment in the knowledge that through increased efficiency and sales we can recoup the investment in around six months."
"We have handled our customer relations in a very ad-hoc way until now, with a mix of email and Post-It notes," admitted Taylor. "We are looking forward to vastly increased efficiency and the ability to make the most of our existing customers to increase sales. Once implementation has been rolled out to all the offices we anticipate experimenting with some of the more advanced features of Achiever to further enhance the business."
"One added bonus will be applying the same techniques to our suppliers to improve those relationships," concluded Taylor.
OWA Group Limited is one of the UK's leading independent office suppliers. The company has the most advanced and easy-to-use e-procurement site within the office products industry with business in excess of 55% stemming from it. OWA is also able to provide solutions to website design, implementation, management and hosting for its partners.
www.owa.co.uk
Founded in Birmingham, UK, in 1992, Achiever Software is the developer of Achiever Enterprise, a comprehensive CRM and eBusiness solution that is supported through custom development; dedicated project management; technical support and helpdesk; on or offsite training; full product documentation; implementation services; consultancy; integration with ERP and Accounting systems; post implementation account management; bespoke report writing and data importing.
The company's Achiever Foundation product is sold exclusively through a group of UK resellers who provide integration and training services.
|
Company: Achiever Software
| Related press releases |
Office Supplies Company Aims for 6-month ROI on CRM. [2003-08-28 00:00:00]
Independent UK office supplies specialist, OWA Group Limited, has struck a deal to integrate Achiever Software's CRM software with its existing ecommerce and backoffice systems. The deal that should s...
|
|
StorageMedia.com announces new DONATION progam added to used data tape / storage... [2005-04-26 00:00:00]
StorageMedia.com all ready has a successful and widely utilized program for "buy back" and recycling of used data tapes. They have now added the option of "donating" your used supplies to one of their...
|
|
An Introduction to Cartridge Express Limited [2004-09-04 00:00:00]
Cartridge Express Ltd was established in 2003 and has gone from strength to strength there on in, by gaining a large client base of domestic and business customers, government institutions and authori...
|
|
New Generation Computer Power Supply, SPS-500 from Cleverpower.com [2004-09-11 00:00:00]
Cleverpower.com announce new computer power supply today, SPS-500, designed for high end computer builder or small office computer server. With world patent, SPS-500 is ultra silent yet with tough qua...
|
|
Office Viewer ActiveX Control v2.1 - Intergated Word ActiveX, Excel ActiveX and ... [2005-10-27 00:00:00]
Office Viewer ActiveX Control acts as an ActiveX document container for hosting Office documents (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, and Microsoft Visi...
|
|
SEM Times - Simplifying SEM (Search Engine Marketing) [2006-02-26 00:00:00]
A recent study tells that SEM (Search Engine Marketing) currently represents over 35% of online ad spend worldwide. More than 75% of Internet users depend on search engines to get around the web and 7...
|
|
MyLIfeMyWay, launches a Missing Children Information section [2005-12-01 00:00:00]
FOR IMMEDIATE RELEASE
Contact: Valerie Braun, marketing@mylifemyway.org
MyLIfeMyWay, launches a Missing Children Information section
March 15, 2006.MyLifeMyWay launches a new section for information...
|
|
Hands Off Software Training! [2004-08-16 00:00:00]
We all learn in different ways, which means that many people dont get the most out of traditional workshops and classes. A new method of software training, Hands Off Training, is brought over to the ...
|
|
JRB Software releases Flash! Ordering System [2005-02-09 00:00:00]
JRB Software, Inc. is proud to introduce our latest software program name "Flash! Ordering System". The Flash! Ordering System is designed to save time and money by streamlining the purchasing proces...
|
|
Win Your Share of $1,000,000 During March at Cashmill Bingo [2004-03-17 00:00:00]
Win our March Madness Main Hall Jackpot currently at $3,684.62
March 17, 2004 -- Cashmill Bingo (http://www.CashmillBingo.com) announced today that its Main Bingo Hall is sizzling with a HOT JP! Its...
|
|
|
|
| RMRAccounts for Windows Mobile |
 RMRAccounts is the most comprehensive finance package available for the Windows Mobile Series of platforms. Full financial tracking plus expense account, fuel consumption, company car, home inventory and investment portfolio tracking. |
|
| Anyplace Control |
 Remote PC control solution with wealth of possible applications - from accessing home computer from office, to providing remote technical support, managing network from different locations, even using the program for hands-on remote education. |
|
| Platoo-Contact |
 Platoo-Contact is fast and powerful contact management and CRM software, that lets you and your company manage all the business contacts and activities you need. Based on client-server architecture, that assures speed, power and reliability. |
|
|
Latest press releases
