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New Features for InsideSales.com CRM Makes Life Easier for Users

Author: InsideSales.com
Publish date: February 14, 2007

Springville, UT. – February 14, 2007 - InsideSales.com, the leading provider of on-demand customer relationship management (CRM) products with built in dialer, recently released several enhancements to its hosted CRM and Contact Center automation suite. These enhancements make life easier for both managers and users.

InsideSales.com continues to innovate solutions for a rapidly changing business world. David Elkington, CEO of InsideSales.com said, “At InsideSales.com we are always looking for ways to enable our customers to work more efficiently and cost effectively. Because of this, we continually enhance and develop new features that are requested from our customers. We know that our customer’s needs are constantly changing, so we are constantly making improvements that will allow are customers to adapt to the changing business world.”

InsideSales.com's most recent series of upgrades include:

Dialer upgrades
Voice Detect Management — The InsideSales.com dialer can now be adjusted to detect live pickups or answering machines more effectively. Customers can optimize the dialer to connect only with live customers, and then later they can change the dialer settings to connect with voice mail and leave automated messages.
Account Lookup Capability — The InsideSales.com dialer now allows agents to perform account lookup and contact matching from the dialer screen without having to enter the CRM.

Lead routing
Zip Code Routing — Using the dynamic lead routing tool, leads can now be routed based on zip code to sales representatives that match required criteria.
Multiple Owners for Leads – In addition to having a primary owner on a lead, the InsideSales.com system now allows leads to be owned my multiple owners. This facilitates team lead management and follow-up.

Calendaring
Dial ‘Call Now’ Capability — The InsideSales.com Team calendar system now includes a call now button. This eliminates clicks and simplifies calling and follow-up functions.

About InsideSales.com
InsideSales.com is the first provider of on-demand sales automation and customer management software to integrate a powerful suite of marketing tools that include dialers, voice messaging and nearly two dozen other productivity-enhancing 'power tools'. These innovative solutions have made InsideSales.com the sales, customer, and lead management solution for over 200 companies world-wide. Customers include Prosper Inc. and Whisper Creek Log Homes. InsideSales.com products are proven to measurably increase sales, provide managers with timely and effective analytics, and increase overall customer satisfaction - all within one complete system, at a cost nearly 30 percent less than the closest competitors.

For more information on InsideSales.com, call David Elkington at (801) 853-4090 or visit www.insidesales.com

David Elkington
InsideSales.com
1335 West 1650 North Suite C
Springville, Utah 84663

delkington@insidesales.com