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Microsoft Dynamics GP 10.0 Nationwide Remote Support Alba Spectrum
Alba Spectrum Group, http://www.albaspectrum.com help@albaspectrum.com 1-866-528-0577, 1-630-961-5918
Microsoft Dynamics GP version 10.0 was released in Summer 2007 and now there is the season of GP software upgrades from earlier versions: 9.0, 8.0, 7.5, 7.0, 6.0, 5.5, 5.0, 4.0 and GPA for DOS migration to Dynamics GP. If you are on non Microsoft SQL Server version, such as Pervasive SQL 2000/Btrieve or Ctree/Faircom you need one additional step Migration to Microsoft SQL Server GP version. Nationwide remote support is possible due to the availability of such technologies as web sessions (gotomeetings and others), VPN connections and Remote Desktop Connections. In this small article we would like to share with you GP support techniques:
1. Web Sessions. This technology allows remote support engineer and your GP user see the same screen and transfer keyboard and mouse control to each other as needed plus be in phone conference either via phone conferencing or such technologies as skype. VOIP allows GP support engineers to call US customers from such traditional offshore support locations as India or Philippines
2. GP Project Management and Specking out. The remote support practice shows that PM should be done locally in USA to provide industry knowledge and English language proficiency. Project Managers who serve you have at least 7 years of local US Great Plains Dynamics implementation experience. The offshore technology scenarios at this time require US based consultants as lead project managers and estimators
3. Ongoing Support. Remote support technology allows you to save on ongoing GP support. Such issues as batch posting crash, where consultant needs to recover SY00500 and SY00800 tables, for example. Also for earlier GP version, such as prior to 9.0 hanging user kicking out is also support scenario you have to either kick out user from GP system interface or use delete activity where userid = john script. We are giving you typical simple scenarios just for picturing the support needs, in real world data fixing is more complex
4. Software Sales. If you are thinking about GP upgrade and you are currently not in GP annual enhancement program, you should give us a call on how to be reenrolled this will allow you to get new GP version reg key
Alba Spectrum Group, http://www.albaspectrum.com help@albaspectrum.com 1-866-528-0577, 1-630-961-5918, serving GP customer USA nationwide: Illinois, Texas, California, Florida, Colorado, New York, Washington, Arizona, Utah, Nebraska, Wisconsin, Minnesota, Michigan, Iowa, Ohio, Indiana, Georgia, New Mexico; Nationwide Canada: Quebec, Ontario, British Columbia, Manitoba. Local Service is available in Chicago, Houston and Dallas areas: Naperville, Aurora, Katy, Richmond, Galveston, Downers Grove, Schaumburg, Lisle, Plainfield, Joliet
Company: Alba Spectrum Group
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Microsoft Dynamics GP 10.0 Nationwide Remote Support Alba Spectrum [2007-08-31 06:22:02]
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Microsoft Dynamics GP 10.0 opening the door Alba Spectrum [2007-08-17 04:56:34]
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If you are on the way to upgrade GP versions 7.5, 8.0, 9.0 to GP 10.0, then you should read thi...
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eConnect Posting Extension: Alba Spectrum Autoposting Server [2008-05-21 22:54:55]
If you are ecommerce developer, who are programming in C# or VB.Net with some SQL stored procedures, then more likely you are deploying Microsoft Dynamics GP eConnect SDK to integrate eCommerce websit...
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Oracle Report Builder Support: E-Business Suite Alba Spectrum Technologies [2006-03-22 00:00:00]
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Alba Spectrum Technologies increases the number of functional and technical consultants in its Oracle E-Business Suite subdivision. One of the dedicated directions is Orac...
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Alba Spectrum, Dynamics GP Technology Partner Announces its Participation in Con... [2009-03-03 18:09:34]
Chicago, IL – March 3, 2009 – Alba Spectrum announced today its participation in Convergence 2009, the premier Microsoft Dynamics event that brings together customers, partners, Microsoft team mem...
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Old Great Plains Dynamics versions support, recovery and upgrade Alba Spectrum [2007-08-29 05:31:43]
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In best case scenario you as Microsoft Dynamics GP customer who is following the recommended ve...
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Upgrading to Microsoft Great Plains 10.0 Alba Spectrum Chicago [2007-08-07 07:15:48]
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