• English
• German
• French
• Spanish
• Russian
• Romanian

English

Marval Set to Release the World’s First Combined ITIL v3 and ISO/IEC 20000 Web-Based ITSM Software

Due for release in the 2nd Quarter of the year, MSM v11 is the first of Marval’s new generation of integrated IT Service Management (ITSM) software developed to meet current and future business needs. Designed by the co-authors of ITIL and ISO/IEC 20000, MSM v11 encompasses full support for these standards and best practice frameworks.

MSM software is the most advanced, feature rich and process based ITSM Software on the market; designed to improve quality of service, productivity, customer experience and reduce costs.

MSM v11 embodies the functionality and experience gained over Marval’s 20 year history into a 100% web-based solution, developed using the .NET technology platform. This allows Marval to deliver a zero footprint thin client solution to any browser enabled desktop, addressing the growing need for support staff to be ‘support enabled’ wherever they are in the organisation.

MSM v11 is available in 3 editions to meet ITSM maturity and budget
*MSM Essential - an entry level helpdesk / service desk product
* MSM Expert - an ITSM solution for the SME market
*MSM Extreme - an enterprise ITSM solution for the corporate sector

MSM v11 software has been structured to protect customers’ investment with a transparent upgrade path. As the customers’ service offering matures and requirements increase e.g. a move from helpdesk to a service oriented delivery model, the next edition can simply be enabled.

As with all MSM software, v11 ensures:
*Adherence to ITIL v3 and ISO/IEC 20000 requirements
*IT Governance within the business – visibility and accountability
*Delivery of cost effective services to the business and its customers
*Compliance with external requirements through standardisation, audit and reporting
*Improved customer communication, confidence and satisfaction
*Increased IT infrastructure and service reliability
*Exceptional value for money
*Fast realisation of ROI with NO “hidden costs”

MSM v11 is a totally integrated solution
*A solution that provides you with everything you need for total Service Management and which can be used by your whole organisation
*A solution that is fast, flexible, easy to use and deploy and puts you in total control of all your business IT services by providing you with extensive, accurate and up-to-the-minute management information
*A solution that enables your staff to be more productive and your processes easier to manage, ultimately saving you time and money
*A solution that is fully scalable and will grow and keep up-to-date with the ever changing needs of your business
*A solution that provides you with single source access to business knowledge
*A solution that keeps your customers informed and satisfied
*A solution with the ability to demonstrate what a great ‘value for money’ service your support team delivers