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Marval Launches Its Most Advanced, Integrated, Web Based ITSM Software to Date - MSM v.11.5

United Kingdom – July 2009: IT Service Management (ITSM) specialist, Marval Software Limited, has announced the release of MSM v11.5, its most advanced, fully web based, integrated ITSM software to date; to add to its product portfolio alongside the latest version of its popular client server solution with web functionality - MSM v7 (MSM v7.5 is due for release in September 2009).

MSM v11.5 embodies the functionality and experience gained over Marval’s 20 year history into a 100% web based solution, developed using the .NET technology platform. This allows Marval to deliver a zero footprint thin client solution to any browser enabled desktop; reducing the total cost of ownership and addressing the growing need for support staff and customers to be ‘support enabled’ wherever they are in the organisation.

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM v11.5 encompasses full support for these standards and best practice frameworks. ITSM processes supported as standard include: Incident Management and Request Fulfilment, Event Management, Service Level Management, Problem, Change, Release, Service Asset and Configuration Management, Supplier and Contract Management.

Developments within MSM v.11.5 include:
- Enhanced change control and release functionality
- Enhanced Service Asset and Configuration Management (CMDB)
- Updated interactive, dynamic graphical workflows
- Advanced ‘drag and drop’ scheduling and configuration building
- User configurable dashboards
- Extended web services and 3rd party product integration for customer self service

MSM v11.5 is available in an edition to meet an organisation’s ITSM requirements, maturity and budget, from an entry level help desk / service desk solution to a fully featured, advanced, integrated ITSM solution for the enterprise. MSM v11.5 continues to protect customers’ investment with a transparent and seamless upgrade path between editions.