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Marval Launches Its Most Advanced, Integrated IT Service Management Software to Date - MSM v.7

United Kingdom ¡V December 2007: IT Service Management (ITSM) specialist, the Marval Group announces the launch of Marval Service Management (MSM) Software v.7, the most advanced, feature-rich, integrated ITSM software solution currently available.

MSM software is the only software specifically designed to support industry best practice and standards, ITIL and ISO/IEC 20000, incorporating ITSM functions as standard features, with no hidden costs.

Amongst the new time saving features and process enhancements included in MSM v.7, designed to manage IT Infrastructure and business services even faster, more efficiently and more cost effectively than ever before, are:
„X Interface Update - MSM has had a major refresh of its user interface with specially commissioned icons and optional tool bar style usage for simplified navigation ¡V users can still retain MSM¡¦s classic look if preferred.
„X Improved MSM Desk-2-Desk Functions - For customers with multiple Marval service desks, it¡¦s now easier than ever to pass and maintain requests between desks, including support for 1 to many MSM desks.
„X SLA/OLA Enhancements - Although acknowledged in the industry as having some of the best SLA and OLA management features available, Marval has again extended the functionality to better support customer needs.
„X Enhanced Change and Release Management ¡V Many great time saving and planning features have been introduced in MSM v7 including; the ability to prepare, plan, create and lock staged releases and multiple CMDB updates and the creation of release sub-tasks for failed changes.
„X Security and Governance Enhancements ¡V MSM security and audit capabilities have been further enhanced to support security, governance and regulatory requirements (e.g. SOX, ISO/IEC 20000, 27001). ANY database field can now be audited, including NOTES.
„X MSM Neural Knowledge - MSM v.7 contains Marval's new and advanced Neural Knowledge Management component. This optional, integrated utility provides leading edge neural network searching capabilities, searching both Marval and external data sources.

MSM v.7 and ITIL v3
Due to the work previously carried out in earlier versions of MSM to support ISO/IEC 20000, MSM already has built in everything needed to support ITIL v3.

MSM v7 is the professional¡¦s choice, ensuring:
„X IT Governance within the business: visibility, accountability and control of risk
„X Delivery of cost effective services to the business and its customers
„X Compliance with external requirements through standardisation, audit and reporting
„X Improved customer communication, confidence and satisfaction
„X Optimisation of IT infrastructure and staff resources

Marval is an ISO/IEC 20000 registered organisation.


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For further information please contact:
Cas Ciotti, Marketing Manager, The Marval Group
T: +44 (0) 1536 711999 E: c.ciotti@marval.co.uk W: www.marval-group.com