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LiveTime Software Ships Support Desk 3.0 and Help Desk 3.0 with Web Services Gateway, Discussion Forums and Partner Access.
LiveTime Software, a leading developer of J2EE based software, today announced it has released LiveTime Support Desk 3.0 and LiveTime Help Desk 3.0. Now Includes Web Services, Discussion Forums and Partner Level Access.
Newport Beach June 1, 2004 LiveTime Software, a leading developer of J2EE based software, today announced it is shipping LiveTime Support Desk 3.0 and LiveTime Help Desk 3.0. These two applications represent the first release from LiveTime that differentiates these two core business functions and delivers products specifically tailored for each market segment.
A significant addition in this release is the inclusion of core Web Services infrastructure, ensuring easy and seamless integration with third party applications. Customers can now link to 3rd party asset inventory and auto discovery tools like InControl, raise new problem tickets and authenticate against LDAP and Active Directory servers all via the LiveTime Web Services Gateway.
Built on J2EE Server Technology, LiveTimes products remain vendor neutral and infinitely scaleable accommodating an almost unlimited number of users. "LiveTime Support Desk has provided a central means of communication within our company, said Brian Marvin, President and CEO of consulting group MTC, Inc. "Pretty soon we found it was hard to live without LiveTime, and now that convenience is extended to include our partners too.
LiveTime Support continues to lead the industry by delivering comprehensive, zero footprint web-based functionality that works with ANY web browser and now offers powerful new capabilities including:
Online Forums: Create an online community of users and leverage their knowledge to reduce support costs and eliminate unnecessary case tickets.
Alert System: Allows system wide notification and messaging of important events.
Client Billing: Integrated online credit card processing to your provider gateway now enables immediate billing when support contracts expire.
Case Grouping: It is now possible to group cases of a related nature together using a new 'link' function. Linked cases can be solved individually, or as a group significantly speeding problem resolution.
Active directory/LDAP Wizards: Seamless integration for authentication of various user groups. Wizard based setup enables centralized user authentication from central repository.
Multi-tiered access: New user types include Supervisor, Partner, Finance, Administrator, Technician, and Client. These additional levels of access provide efficient use of resources, as each person can access only data relevant to their needs.
LiveTime Help Desk also includes more robust Asset Management and integration functionality via the new LiveTime Web Services Gateway.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTimes vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.
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Company: Bill Gram Reefer
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