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LiveTime Software Announces Partnership with InControl for Complete Asset Management and Auto Discovery

LiveTime Software to license InControl Technology, Inc.'s Service Delivery Assistant to populate the IT asset repository for LiveTime Support and has acquired the right to resell the InControl Automated Inventory solution.

Newport Beach, CA March 2, 2004 -- LiveTime Software, a leading provider of J2EE based Help Desk and Support Desk software, today announced a partnership agreement with InControl Technology, Inc., a leading supplier of agentless IT Asset Management solutions. LiveTime has licensed InControl’s Service Delivery Assistant to populate the IT asset repository for LiveTime Support and has acquired the right to resell the InControl Automated Inventory solution.

InControl Automated Inventory (AI) interrogates the entire network and inventories, every network-attached device: desktop, laptop, server, router, hub, switch, network printer, etc. Extensive hardware and software details are captured and inventoried for each device including: CPU, memory, disk space, attached peripherals, operating system and software applications. InControl publishes the inventory data into the Asset Repository of LiveTime Support.

“Having an accurate and up-to-date inventory of all networked IT assets is an invaluable aid to a support technician. Associating a support call with detailed asset information shortens problem resolution time and increases customer satisfaction,” said Dr. Darren Williams, CEO of LiveTime Software. “With InControl services now available, LiveTime continues to offer our customers best of breed solutions for Enterprise level Help Desks and Support Desks.”

Both LiveTime and InControl are next-generation solutions built upon a Web Services architecture. Integration is seamless and highly flexible. Data from the InControl solution is exported directly through the LiveTime Support user interface. Mining the IT infrastructure for near real-time inventory information is seamless. Setting up the InControl solution to deliver a complete, detailed, and accurate inventory of the networked IT infrastructure can be completed in less than an hour. The discovery and inventory process begins immediately. This solution does not require the deployment of software agents and its zero administration feature minimizes the impact on existing IT resources.

“Customers are demanding scalable Web services solutions that require minimal integration and deliver a strong return on investment. InControl and LiveTime are examples of these next generation applications,” says Rick Berzle, EVP of Business Development at InControl. “Combining LiveTime’s Help Desk with InControl’s Discovery and Asset Tracking solution delivers a compelling solution for IT operations and offers an immediate payback.”