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Cybele Software Inc. announces SupportSmith, an integrated platform that provides anywhere-to-anywhere Remote Desktop Access and Support

Cybele Software, Inc. is pleased to announce the release of SupportSmith v2: an essential set of integrated tools to provide secure remote technical assistance.

SupportSmith 2.0 is not just another remote control; it gives you powerful remote support tools as well as remote support procedures to guarantee immediate and effective technical assistance to anyone, anywhere, without compromising end-user's privacy.

With SupportSmith 2.0 you will not depend on third-party services; it is fully deployed in your own infrastructure, keeping the data traffic within the boundaries of your company and under your control.

SupportSmith 2.0 takes the remote-assistance concept a step further: it now includes a SupportSmith TeamUp!, a per-to-peer collaboration tool that enables co-workers assist each other by sharing a single application or their whole desktop.

SupportSmith v2 Highlights
· Integrated Remote Support Tools
· Administrative and end-user requested remote assistance, with access rules.
· Ticketing system.
· Peer-to-Peer Collaboration and Assistance
· Access Control and Privacy Rules based on Active Directory
· Pre-installed and on-demand agents
· Works behind firewalls, NAT routers and proxies
· Uses SSH/2 protocol and doesn't require ports open.
· On site deployment with permanent licensing.

Tools for Technicians
- Support Manager Console
o Online PC/session status monitoring
o Instant Remote System Overview
o Chat
o Extended Remote WakeUp On Lan
o Support Queue Window

- Remote Support Window
o Remote Control: View and Control mode
o Remote Desktop
o File Transfer Manager
o Remote System Overview
o Remote Shell
o Remote Port Forwarding

Tools for End-users
- Request Technical Support
- Chat with Technician
- Work with a Colleague (peer-to-peer assistance or collaboration)

SupportSmith v2 runs under Windows 2000/2003/XP/Vista and Win 7, and it's fully available for 30-day free evaluation: <http://www.supportsmith.com/>

About Cybele Software, Inc.:
Since 2002, Cybele Software has been developing and marketing communication applications for businesses and software developers. In addition to SupportSmith, the company also offers:
- z/Scope, a terminal emulation solution for VTxxx, TN3270, and TN5250 hosts with full support for Internet-standard SSH and SSL protocols;
- TN BRIDGE Host Integration Pack, a library of host integration components for .NET, VB, and Delphi that provide full connectivity to IBM S/390 and AS/400 systems through standard Telnet protocols.
Visit us: <http://www.cybelesoft.com/>