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Chat with Customers like old Friends
It is a crucial factor to recognize a return customer to make a deal, in every business under the sun. And 123 Live Help 4.0 can make it happen on internet.
For instance, one day Jack asked a series of questions about a brand new digital camera in the online store and didn't get all the answers right away, the online supporter suggested him to call back again so that he can find out all the answers for him. Then the other day Jack decided to place the order after the rest questions being answered. Unfortunately the online staff didn't seem to remember him at all. Which turned him down and Jack had to describe his situation from A to Z all over again.
If the producer had recognized Jack as their potential consumer and provide professional feedback at once, Jack would have felt much better! With 123 live help 4.0, an online support software, the staff can identify a return customer instantly and all relevant information will be recorded by the system automatically, including when did the customer ask questions and what the questions are, and when did they make the purchase, etc. So the customers don't have to describe problems and requirements repeatedly.
Using 123 Live Help is like building a customer database for business. It increase customer confidence and will lead to a purchase decision eventually most possibly. Meanwhile, it improves the staff efficiency as well.
123 live help 4.0 also provides choices to transfer customers from one department to the other, for example, from sales department to technical support department.
"The customer is God” and the customer deserves 123 Live Help.
Company: TopCMM Software Corp.
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