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COPC Inc. Appoints Faye Perchard Managing Director for Australia
Amherst, NY Customer Operations Performance Center Inc. (COPC) announces the addition of Faye Perchard as the Managing Director of COPC Operations in Sydney, Australia. She will be responsible for all COPC activities in Australia and New Zealand.
Amherst, NY November 3, 2003 - Customer Operations Performance Center Inc. (COPC) announces the addition of Faye Perchard as the Managing Director of COPC Operations in Sydney, Australia. She will be responsible for all COPC activities in Australia and New Zealand. The addition of Faye to our COPC Asia Pacific Team enhances our services to our clients in this important Contact Center market, stated Elizabeth Prakasam, CEO of COPC APAC.
Faye brings more than 20 years experience in customer service operations to COPC, having managed large teams of call center and service delivery professionals. From practitioner to senior level executive, Faye has been integral in providing call center support for IT hardware and software, corporate Internet, end-user PC and Internet global roaming services. She has honed this experience to enhance her strategic understanding of all levels of customer service requirements.
As the Asia Pacific Service Delivery Director for Digital Equipment, Faye held operational responsibility for service delivery engineers, technical telephone support for end users, account managers and mission-critical Fly and Fix teams in 13 countries. Her global expertise extended to Vice President for Corporate Services for OzEmail, which was purchased by UUNET, where she became Director of Asia Pacific Customer Services, integrating the Australian call center into an Asia Pacific multi-lingual contact center. At Coolong Consulting, Faye used her practical experience on a number of assignments, from the IVR restructure of a major bank and the implementation of a workforce management system for a major insurance company, to the business process redesign for an outsource call center. COPC Inc. is confident her extensive experience ensures her advice to clients is pragmatic and will achieve business goals for COPC clients throughout Australia.
About COPC
Headquartered in Amherst, New York, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and fulfillment services operations. COPC is authorized to issue certification to the COPC-2000® Standard, a comprehensive operation performance standard that specifies minimum operational requirements in critical functional areas. COPC services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, South Africa, United Kingdom, and the United States.
The COPC Standard was developed in 1995 by individuals from Microsoft, Motorola, Dell, American Express, L.L. Bean, Intel, and other customer-focused companies who were concerned with the level of service quality provided by Customer Service Providers (CSPs). Several hundred locations in 30 countries are using the Standard to improve performance, reduce costs and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.
Company: COPC
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