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Active Web Helpdesk 2

Active Web Helpdesk 2

Publisher's description
File details
"Web-based Helpdesk Manager. It works by routi"
Published by Activewebsoftwares on 14 Sep 2011
Publisher support
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.


Features

Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features

search by category
search all words

Requirements: Windows XP/2000 with IIS

What's new in this version: none

Antivirus information

Download3K did not scan Active Web Helpdesk for viruses, adware, spyware or other badware. For your own safety, we recommend that you always have an antivirus, with virus definitions up to date, installed on your computer when downloading and installing programs from the web.

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