Lokad Call Center Calculator 2.3.377.1
Call volume forecasts, staffing optimization.
| Details |
View: screenshot
Size: 2.19 MB
License: Freeware
OS: WinXP,Windows2000,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Prem
Price: $0
Publisher: Lokad.com
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Date added: 8/26/2008
Date updated: 7/20/2009
Total Downloads: 203
Downloads - Last Week: 4
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Lokad Call Center Calculator 2.3.377.1 Publisher's description
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.
Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity.
No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.
Requirements: Microsoft .NET Framework 2.0
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| Antivirus information |
| Download3K has downloaded and tested Lokad Call Center Calculator on 20 Jul 2009 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results: |
| Bitdefender: |
Clean |
| NOD 32: |
Clean |
| Avira: |
Clean |
| Kaspersky: |
Clean |
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| Complete antivirus report |
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