Public Folder HelpDesk for Outlook 10.0
| Details |
View: screenshot
Size: 8.57 MB
License: Shareware
OS: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Prem
Price: $990 - Buy full version
Publisher: kalmstrom.com Outlook Solutions
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Date added: 12/23/2007
Date updated: 9/27/2008
Total Downloads: 55
Downloads - Last Week: 3
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Public Folder HelpDesk for Outlook 10.0 Publisher's description
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
Requirements: Exchange Server 5.5 or later
What's new in this version: FAQ answers, e-mail history in ticket, data from customized fields can be saved to database, more notification possibilities, print multiple tickets or one ticket with all ticket history, closed ticket opens automatically if new e-mail comes in
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| Antivirus information |
| Download3K has downloaded and tested Public Folder HelpDesk for Outlook on 27 Sep 2008 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results: |
| Bitdefender: |
Clean |
| NOD 32: |
Clean |
| Kaspersky: |
Clean |
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| Complete antivirus report |
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