Download Public Folder HelpDesk 10.1 Free trial - Collaborate on helpdesk tickets in Outlook

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Public Folder HelpDesk 10.1

Collaborate on helpdesk tickets in Outlook

Details

View: screenshot
Size: 10.39 MB
License: Shareware
OS: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Prem
Price: $150 - Buy full version
Publisher: kalmstrom.com Business Solutions

Date added: 12/23/2007
Date updated: 11/9/2009
Total Downloads: 86
Downloads - Last Week: 0

Public Folder HelpDesk 10.1 Publisher's description

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.

Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.

Free 30 day trial. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users.

Requirements: Exchange Server 5.5 or later

What's new in this version: Automatic e-mail to Responsible when e-mail has been added to ticket/subfolder. Open Ticket button works also for those e-mails. Also several other enhancements.

• Download Public Folder HelpDesk 10.1 (10.39 MB)

• Buy Public Folder HelpDesk's full version ($150)

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Antivirus information

Download3K has downloaded and tested Public Folder HelpDesk on 9 Nov 2009 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results:

Bitdefender:	Clean
NOD 32:	Clean
Avira:	Clean
Kaspersky:	Clean

Complete antivirus report

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Related press releases

Version 10 of PF HelpDesk with Ticket History and FAQ [2009-02-06 14:40:31]
kalmstrom.com Outlook Solutions has released a new version of their flagship product for issue tracking and user support. All the new features of Public Folder HelpDesk for Outlook V10 will make this ...

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When you create helpdesk tickets from e-mails you don't want every e-mail to be a new ticket, right? If they concern the same case it is better to have the following e-mails saved to the first ticket....

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kalmstrom.com Business Solutions has released a new version of their flagship product for issue tracking and user support. All the new features of Public Folder HelpDesk V10.1 will make this applicati...

New application makes your SharePoint site an excellent tool for issue tracking ... [2008-05-15 09:43:53]
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kalmstrom.com Business Solutions has released an update of the popular helpdesk solution that combines Microsoft Outlook and SharePoint. It now works also with Office Live, so the investment in a Shar...

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