Freeware HelpDesk CentreDesk Group 5.401
Freeware, multi-user HelpDesk applications
| Details |
View: screenshot
Size: 24.68 MB
License: Freeware
OS: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Ho
Publisher: Merging Technologies
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Date added: 9/14/2008
Date updated: 4/22/2009
Total Downloads: 52
Downloads - Last Week: 3
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Freeware HelpDesk CentreDesk Group 5.401 Publisher's description
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
Requirements: Microsoft Office 2000 or 2003/2007 Professional
What's new in this version: Update - Vista and Office 2007 enabled
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| Antivirus information |
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Download3K did not scan Freeware HelpDesk CentreDesk Group for viruses, adware, spyware or other badware. For your own safety, we recommend that you always have an antivirus, with virus definitions up to date, installed on your computer when downloading and installing programs from the web.
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kalmstrom.com Outlook Solutions has released a helpdesk solution that combines Microsoft Outlook and SharePoint into a software for the future. With HelpDesk for Outlook and SharePoint, e-mails are co...
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Lightning Speed Helpdesk -- Vision 2.0 beta version launched today. [2009-06-09 04:00:12]
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