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Freeware HelpDesk CentreDesk Group 6.101

Freeware HelpDesk CentreDesk Group 6.101

  • Size:

    48.00 KB

  • License:

    Freeware

  • OS:

    Windows

  • Date updated:

    31 Dec 2011

  • Downloads:

    100 (0 last week)

Publisher's description

"Freeware, multi-user HelpDesk applications"
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Requirements: Microsoft Office 2000 - 2010 Professional

What's new in this version: Update - Full unlocked Access .mdb file included with download

Antivirus information

Download3K has downloaded and tested Freeware HelpDesk CentreDesk Group on 1 Jan 2012 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results:

  • Bitdefender:

    Clean

  • NOD 32:

    Clean

  • Avira:

    Clean

  • Kaspersky:

    Clean
Freeware HelpDesk CentreDesk Group Antivirus Report
Complete antivirus report

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