Web Help Desk Software for Mac OS X 9.1.24
Web based Help Desk Software for Mac OS X
| Details |
View: screenshot
Size: 54.00 MB
License: Shareware
OS: Mac OS X,Mac OS X 10.4,Mac OS X 10.5,Mac PPC
Price: $0.00
Publisher: Web Help Desk Software
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Date added: 6/4/2008
Date updated: 4/17/2009
Total Downloads: 79
Downloads - Last Week: 1
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Web Help Desk Software for Mac OS X 9.1.24 Publisher's description
The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Key Help Desk Software Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options
Help Desk Software Integration:
- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- Windows Remote Desktop Connection
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
The Web Help Desk Software: All of the features, none of the hassles.
Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.
Requirements: Mac OS X 10.4 :: Java 5, Standard Edition
What's new in this version: Minor feature enhancements and bug fixes.
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| Antivirus information |
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Download3K did not scan Web Help Desk Software for Mac OS X for viruses, adware, spyware or other badware. For your own safety, we recommend that you always have an antivirus, with virus definitions up to date, installed on your computer when downloading and installing programs from the web.
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