LIVECHAT Contact Center 5.7.0.43
Live chat software for web customer service
| Details |
View: screenshot
Size: 13.71 MB
License: Commercial
OS: WinXP,Windows2000,Windows Vista Ultimate,Windows Vista Ultimate x64,Windows Media Center Edition 200
Price: $36 - Buy full version
Publisher: LIVECHAT Software
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Date added: 7/6/2006
Date updated: 10/19/2009
Total Downloads: 175
Downloads - Last Week: 0
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LIVECHAT Contact Center 5.7.0.43 Publisher's description
LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer's desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.
Requirements: 128MB RAM, 20MB hard disc space
What's new in this version: Customizable AJAX chat window- customers can set up their own colors, language and company logo
New administration panel for easy management of chat button and chat window settings. New analytics component. Time zones are now supported- feature needed for teams distributed in different locations.
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| Antivirus information |
| Download3K has downloaded and tested LIVECHAT Contact Center on 19 Oct 2009 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results: |
| Bitdefender: |
Clean |
| NOD 32: |
Clean |
| Avira: |
Clean |
| Kaspersky: |
Clean |
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| Complete antivirus report |
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| Related press releases |
Trend Micro is the First Contact Center in Philippines to Achieve Certification... [2004-09-12 00:00:00]
Customer Operations Performance Center Inc. (COPC) announces the certification of TrendLabs Philippines Support Center to the COPC-2000® Standard. Trend Micro is the first anti-virus software vendor ...
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Inwoo Tech CRM Service Center is First Korean Outsourced Call Center to Achieve ... [2004-09-20 00:00:00]
Customer Operations Performance Center Inc. (COPC) announces the certification of Inwoo Tech Inc., the first professional call center outsourcing company in Korea to be certified to the COPC-2000® Sta...
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Legend Company is First Contact Center in China to Achieve Certification to the ... [2004-09-18 00:00:00]
Customer Operations Performance Center Inc. (COPC) announces the certification of Legend Company to the COPC-2000® Standard. Legend is the first contact center in China to earn certification to the CO...
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ABS Computer Technologies, Inc. Offers Innovative Form Factors in Expanded Line ... [2003-02-05 00:00:00]
ABS Computer Technologies, Inc. today announced the availability of an expanded series of Media Center PCs running Windows XP Media Center Edition.
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CTI Movil Certified to COPC-2000® Standard First Multiple Service Entity in the ... [2004-09-30 00:00:00]
Amherst, NY Customer Operations Performance Center Inc. (COPC) announces the certification of CTI Movils Direccion de Servicios al Cliente de CTI, a group comprised of Customer Contact Center Ser...
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Attn: Buyers of MAILING LISTs - MORTGAGE LEADs - BUSINESS LISTs & DIRECT MARKETI... [2004-07-13 00:00:00]
TOTAL Marketing One, an industry leader in the contact center services world announced the creation of a new business unit catering to the needs of all companies in all industries with respect to thei...
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Welcome New Year 2007 with a Music Party at Music Morpher Center [2006-12-29 21:27:35]
(29 December 2006)- Music Morpher Center- To welcome the New Year 2007, users can easily pick up their favorite high-tech music equipments at great discounted price at Music Morpher Centers party. Ex...
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