Home
Business & Finance
Other
Help Desk Software - Service Log for Access 3.1

Help Desk Software - Service Log for Access 3.1

  • Size:

    9.87 MB

  • License:

    Shareware

  • OS:

    Windows

  • Price:

    $199

  • Date updated:

    2 Dec 2005

  • Downloads:

    723 (0 last week)

Publisher's description

"Affordable, multi-user workshop Help Desk"
Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.
Core elements are:
· Fast, easy call logging, easy call tracking, with the full history of all actions taken.
· Easily assign logs to technicians
· Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
· Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
· Security ensures that only logs assigned to individual technicians can be viewed by them.
· Provides a flexible workflow.
· Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

· That the fault has been logged, and the details
· Quotations (approved or rejected)
· Invoicing (including a cancellation fee option) and a Batch Email facility.
· Invoice summary
· Log completion

· Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
· A fully functional Parts inventory

To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Requirements: Microsoft Office 2000 or higher

Antivirus information

Download3K did not scan Help Desk Software - Service Log for Access for viruses, adware, spyware or other badware. For your own safety, we recommend that you always have an antivirus, with virus definitions up to date, installed on your computer when downloading and installing programs from the web.

Notifications

Your email:
Friends email:

Related press releases

Download here
User rating
2.5/5
(3 votes)
Medium
Your opinion
Join us on:
Facebook Twitter