Download Help Desk Outsourcing Metrics 1.1 Free - Complete guide of Help desk metrics

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Help Desk Outsourcing Metrics 1.1

Complete guide of Help desk metrics

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View: screenshot
Size: 48.83 KB
License: Freeware
OS: Win95,Win98,WinME,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windo
Price: $0
Publisher: Help Desk Outsourcing

Date added: 8/10/2008
Date updated: 8/10/2008
Total Downloads: 209
Downloads - Last Week: 4

Help Desk Outsourcing Metrics 1.1 Publisher's description

If you work for a call center or any other Business Process outsourcing unit, you may get a chance to deal with help desk outsourcing metrics. The metrics are common in the call center industry. This is primarily because such indicators are used in evaluating just how far along the call center is towards the fulfilment of Vision and Mission statement. Key performance Measures would then be used, in the implementation of such metrics. Ultimately, the performance of the help desk would be determined, to gauge the performance of the help desk.
Help desk: A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities.

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Download3K has downloaded and tested Help Desk Outsourcing Metrics on 27 Aug 2008 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results:

Bitdefender:	Clean
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